Shipping policy

Where we ship

We currently ship within the United States only (including U.S. territories where carrier service is available). We do not ship internationally at this time.

Order processing times

We work to ship orders as quickly as possible, but processing times can vary due to high demand and inventory availability.

  • In-stock items fulfilled by us: typically ship within 1-3 business days.

  • Vendor-fulfilled / drop-ship items: some items may ship directly from one of our vendors (including BCW Supplies). These orders typically ship within up to 5 business days, but timing can vary based on order size, product availability, and vendor workload.

Business days are Monday–Friday (excluding major U.S. holidays).

Split shipments

If your order contains items shipping from different locations (for example, some fulfilled by us and some shipped by a vendor), your order may arrive in multiple packages with separate tracking numbers. You are not charged additional shipping for split shipments unless stated at checkout.

Shipping methods and delivery times

Delivery timelines begin after the order has shipped. Estimated transit times depend on the shipping method selected at checkout and carrier performance. Delivery dates are estimates and not guaranteed.

Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking information (when available). Tracking may take 24–48 hours to update after label creation.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for delays or delivery issues caused by:

  • Incorrect or incomplete addresses

  • Refused deliveries

  • Packages returned to sender due to address issues

If you need to request an address change, contact us immediately at support@rostcg.com. We can’t guarantee changes after an order is processed or shipped.

Delays

We are not liable for shipping delays caused by carriers or events outside our control, including weather, service disruptions, peak holiday volume, or other circumstances.

Damaged, missing, or wrong items

If your order arrives damaged, is missing items, or you received the wrong item, contact support@rostcg.com as soon as possible with:

  • Your order number

  • Photos of the package and items (if damaged)

  • A brief description of the issue

Questions

For shipping questions, contact: support@rostcg.com